These Terms and Conditions set out the basis on which Cleaners EC1 provides domestic and commercial cleaning services to clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following words have the meanings given below:
Client means any individual, company or organisation that requests or receives services from Cleaners EC1.
Company means Cleaners EC1, the cleaning service provider.
Services means any cleaning or related services provided by the Company.
Cleaner means any worker, contractor or representative engaged by the Company to carry out the Services.
Premises means the property or properties where the Services are to be provided.
The Company provides cleaning and related services in the EC1 area and surrounding locations. The exact scope of the Services will be agreed at the time of booking and may include regular domestic cleaning, end of tenancy cleaning, post-construction cleaning, commercial cleaning, and other specialist services as offered by the Company from time to time.
The Company reserves the right to refuse or discontinue any Service if it reasonably considers the work requested to be unsafe, unlawful, unsuitable for cleaning, or beyond the scope of the agreed Services.
3.1 Bookings may be requested online or by any other method made available by the Company from time to time. A booking is only confirmed when the Company issues a confirmation notice setting out the date, time, location and type of Service to be provided.
3.2 The Client is responsible for ensuring that all details provided when making a booking are accurate and complete. This includes access arrangements, parking information, special instructions and any known risks at the Premises.
3.3 Any quoted price is based on the information supplied by the Client. If on arrival the Cleaner finds that the Premises or the work required differs significantly from the description provided, the Company may adjust the price, change the scope of work or refuse to provide the Service. Any changes to price will be agreed with the Client before work continues.
3.4 Regular or recurring bookings will continue until cancelled in accordance with these Terms and Conditions. The Company may adjust schedules or personnel from time to time and will seek to give reasonable notice of any significant changes.
4.1 The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. If keys are provided, the Client warrants that they are fit for purpose and that the Cleaner will be able to gain access without delay.
4.2 If the Cleaner is unable to gain access to the Premises, or if access is significantly delayed due to circumstances within the Client's control, the Company may treat the visit as a cancelled appointment and apply the applicable cancellation charges set out in these Terms and Conditions.
4.3 The Client is responsible for providing sufficient lighting, running water, electricity and any other utilities reasonably required for the Cleaner to perform the Services. If these are not available, the Company may cancel or suspend the visit and charge in accordance with the cancellation policy.
5.1 The Client must provide a safe working environment and inform the Company of any hazards, risks or special conditions at the Premises, including but not limited to alarm systems, security procedures, pets, fragile items and restricted areas.
5.2 The Client must ensure that any valuables, cash, jewellery or important documents are safely stored away prior to the Cleaner’s arrival. The Company will not accept responsibility for loss of unsecured valuables.
5.3 The Client must not instruct the Cleaner to undertake any work that is unsafe, illegal, or outside the agreed scope of Services. The Cleaner may decline any such request and report it to the Company.
6.1 The Company may supply its own cleaning products and equipment, or it may agree that the Client will provide them. This will be confirmed during the booking process.
6.2 Where the Client provides cleaning products or equipment, the Client is responsible for ensuring that they are safe, in good working order and suitable for the intended use. The Company will not be liable for any loss or damage arising from defective or inappropriate products or equipment supplied by the Client.
6.3 The Client must inform the Company of any surfaces, finishes or items that require special care or specific cleaning methods. The Company will use reasonable care to follow such instructions but will not be liable where it has not been properly informed of special requirements.
7.1 Prices for Services will be communicated to the Client before a booking is confirmed. The Company reserves the right to update its price lists from time to time. Any changes will not affect confirmed bookings unless the Client requests additional Services.
7.2 Unless otherwise agreed, payment is due on or before the day the Services are provided. For regular Clients, the Company may agree alternative billing arrangements, including monthly invoicing.
7.3 The Company may accept various payment methods, including card payments and bank transfers, as advised to the Client. The Client must ensure that payment details are valid and that sufficient funds are available.
7.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums, to suspend or cancel further Services, and to recover any reasonable costs incurred in pursuing late payment.
8.1 The Client may cancel or reschedule a booking by giving notice to the Company. Unless otherwise stated in writing, at least 24 hours notice is required for cancellation or rescheduling of a single visit without charge.
8.2 If the Client cancels or reschedules a visit with less than 24 hours notice, the Company may charge a late cancellation fee up to the value of the booked Service to cover administrative costs and loss of work.
8.3 The Company may cancel or reschedule a booking by giving the Client as much notice as reasonably practicable, for example in cases of illness, severe weather, or other circumstances beyond its control. In such cases, the Company will offer an alternative appointment. The Company will not be liable for any losses arising from such cancellation or rescheduling.
8.4 For long-term or regular service agreements, either party may terminate the arrangement by giving the other party reasonable written notice, subject to any minimum term agreed at the time of booking.
9.1 The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and in any event within 24 hours of the visit.
9.2 Where a complaint is accepted as justified, the Company may, at its discretion, re-clean the relevant area at no additional cost, issue a partial refund, or offer a credit towards a future visit.
9.3 The Company’s liability for any issues with the quality of Service is subject to the limitations set out in these Terms and Conditions.
10.1 The Company will take reasonable care when providing the Services. If accidental damage occurs due to the negligence of a Cleaner, the Client must report it to the Company within 24 hours of the incident, providing full details.
10.2 The Company’s liability for damage to the Premises or the Client’s property is limited to the repair or replacement cost of the specific item, subject to fair wear and tear and depreciation. The Company will not be responsible for pre-existing damage, structural defects, or items that are inherently fragile or in poor condition.
10.3 The Company will not be liable for any loss of profit, loss of business, indirect or consequential loss arising from the provision of the Services.
10.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.
The Company maintains insurance cover appropriate for its cleaning activities, including public liability insurance. Details of current insurance arrangements are available on request. The Client is responsible for maintaining their own insurance cover for the Premises and their personal property.
12.1 The Company will handle waste generated during the cleaning process in accordance with applicable waste and environmental regulations. Standard household and general office waste may be collected and placed in the appropriate bins at the Premises as part of the Service.
12.2 The Services do not include the removal or transportation of hazardous, clinical, chemical, construction or bulky waste unless specifically agreed in advance. The Client must not request the Cleaner to remove such waste in breach of any regulations.
12.3 The Client is responsible for providing appropriate bins, bags and recycling facilities at the Premises. The Cleaner will use these facilities as directed but is not responsible for arranging external waste collection services unless expressly agreed in writing.
13.1 The Company is committed to maintaining high health and safety standards for Clients and Cleaners. The Company may refuse to provide Services where conditions at the Premises present a risk to health or safety.
13.2 The Client must inform the Company of any infectious diseases, pest infestations, hazardous substances or other health risks at the Premises prior to the visit. The Company may cancel or postpone the visit if necessary to protect the health of its staff and contractors.
14.1 The Company will collect and process personal data about Clients for the purpose of managing bookings, providing Services and handling payments. This may include names, addresses, and limited payment information.
14.2 The Company will take reasonable steps to keep personal data secure and will only share it where necessary for the provision of Services, for legal compliance, or with the Client’s consent.
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, pandemics, accidents, or interruptions to utilities. In such cases, the Company may suspend or reschedule the Services.
The Company may update these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing Services after reasonable notice has been given to the Client. Continued use of the Services after any changes take effect will constitute acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the relationship between the Client and the Company.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
These Terms and Conditions set out the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.
Failure or delay by the Company in enforcing any of its rights under these Terms and Conditions shall not be taken as a waiver of those rights, nor will it prevent the Company from enforcing them at a later date.
Pick up the phone and call our experienced and reliable cleaners EC1 company to handle with all your cleaning needs in Clerkenwell.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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