This Privacy Policy explains how Cleaners EC1 collects, uses, stores and shares personal data relating to our customers in the EC1 area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Cleaners EC1 customers and prospective customers in the EC1 area who use or enquire about our cleaning services, whether by phone, online, in writing, or in person.
Cleaners EC1 is a cleaning service provider operating in the EC1 area. For the purposes of data protection law, Cleaners EC1 is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services in the EC1 area.
By using our services or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details: name, title, home or business address, service address, billing address, and contact details such as email address and telephone number.
Service and booking information: details about the cleaning services you request, property type and size, access instructions, preferred dates and times, notes you give us in relation to the service, and records of communications with you about the booking.
Payment and billing details: information needed to take payment and handle invoices, such as payment method, partial card details as required for processing by our payment provider, billing history, and refund details. We do not store full card numbers or security codes on our own systems when using third-party payment processors.
Communication data: records of your communications with us, including enquiries, complaints, feedback, and any correspondence we have with you about our services.
Technical and usage data: limited technical data about how you interact with our website or online booking tools, such as IP address, device type, browser type, and basic analytics on pages visited and actions taken, where this is collected.
Special category data: we generally do not seek to collect special category data such as health information. If you choose to share such information with us, for example to request reasonable adjustments, we will handle it with additional care and only use it for the purpose for which you provided it.
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us by phone, online forms, messaging, or in person. We may also receive data from third parties such as payment processors who confirm whether a payment has been authorised, or from referral partners who pass us your contact details when you ask them to do so.
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the circumstances, our lawful bases may include:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide cleaning services, manage bookings, take payments, and communicate with you about your service.
Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, preventing fraud or misuse, and keeping records of our interactions with customers.
Legal obligation: to comply with legal and regulatory requirements, such as maintaining appropriate business records, handling accounting and tax obligations, and responding to lawful requests from public authorities.
Consent: where we rely on your consent for specific activities, such as sending certain types of direct marketing where consent is required, we will only process your data for that purpose once you have given your consent. You can withdraw your consent at any time.
We use your personal data for the following purposes:
To provide and manage our services: including processing enquiries, preparing quotes, confirming and managing bookings, delivering cleaning services, and arranging access to your property.
To handle payments and billing: including processing payments, issuing invoices and receipts, resolving payment issues, and managing refunds or credits.
To communicate with you: including responding to enquiries, sending booking confirmations and reminders, informing you about changes to services or terms, and dealing with complaints or feedback.
To manage our business: including internal administration, service quality monitoring, training, and record keeping.
To protect our rights: including preventing and detecting fraud or misuse, enforcing our terms and conditions, and defending legal claims.
To send you information about our services: where permitted by law and subject to your preferences, we may contact you with news, offers, or updates about our services. You can opt out of receiving marketing communications at any time.
We may share your personal data with trusted third parties who help us provide our services, known as data processors. These include:
Payment service providers who process card and other payments on our behalf.
IT and hosting providers who supply and maintain our website, booking tools, and data storage systems.
Customer management and communication service providers who help us manage bookings, send notifications, and record communications.
Professional advisers such as accountants or legal advisers, where necessary for legitimate business purposes and legal compliance.
We require all processors to act only on our instructions, to keep your data secure, and to use it solely for the purposes we specify. We do not sell your personal data.
We may also share your data with public authorities or law enforcement agencies where we are legally required or permitted to do so.
Where our service providers are located outside the United Kingdom or the European Economic Area, or store data in those locations, we ensure that appropriate safeguards are in place, such as recognised adequacy regulations or standard contractual clauses, to protect your personal data in line with applicable data protection laws.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting obligations.
In general, we retain customer and booking records for a period that allows us to manage our relationship with you, handle any complaints or disputes, and comply with legal requirements. Payment-related records are kept in line with tax and accounting rules. When personal data is no longer needed, we securely delete or anonymise it.
We use appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing and the nature of the personal data.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners EC1 customers within the EC1 area, subject to certain legal limitations and exemptions:
Right of access: you have the right to request a copy of the personal data we hold about you and certain information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or the basis for processing.
Right to data portability: where we process your personal data based on your consent or a contract and by automated means, you may request that we provide it to you in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to object: you can object at any time to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds to continue. You always have the right to object to direct marketing.
Right to withdraw consent: where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data.
Our services are intended for adults. We do not knowingly collect personal data relating to children. If you believe that we have inadvertently collected personal data about a child, please contact us so that we can delete it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make material changes, we will take reasonable steps to inform you, for example by updating the date of the policy and making the revised version available to customers in the EC1 area.
Your continued use of our services after any update to this Privacy Policy will be treated as acceptance of the changes to the extent permitted by law.
Pick up the phone and call our experienced and reliable cleaners EC1 company to handle with all your cleaning needs in Clerkenwell.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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